Orders are sent first class post which generally means a next day delivery for orders placed Monday-Friday before 4pm.


We offer free postage on exchanges.  Simply return your garment to us and include a note with your return request.  Where the size is available we will send out the requested exchange size/colour with free postage. Where the item is out of stock we will issue a refund. 


We offer a no quibble 30 day return or exchange policy so long as items are returned unworn and in the same condition as they were sent to you.

Returns should be sent to ;

Secret Label Returns, Unit B3 Phoenix Trading Estate, London Road, Stroud, Glos GL5 2BX

How long will it take for my account to be credited?

Please note that card payments, although processed on the day of return, can take 4-7 working days to reach your account or show up on your statement. paypal refunds are instantly credited.

My item is faulty, how do I return it?

In the unfortunate event that your item is faulty please contact us on and we will resolve the problem promptly.

Any other questions?

Please contact us 

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