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Delivery, Exchanges & Returns

DELIVERY

Orders placed Monday-Friday before 4pm, will be despatched the same day.  Our standard delivery service is Royal Mail 24, which is generally next day delivery.

EXCHANGES

If you need to exchange for a different size, we recommend that you purchase the size you want as soon as possible, as our stock usually sells out very quickly.  You can then return the first order and we will refund as soon as it is back with us (follow instructions below for returns).

RETURNS

We offer a no quibble 30 day return or exchange policy so long as items are returned unworn and in the same condition as they were sent to you.

We offer a simple way to return which includes collection from your house if you require that.  The cost of this service is £3.99 and will be deducted from your refund.  Please follow this link

https://www.secretlabel.co.uk/pages/returns.

If you would prefer to return using your own delivery service please use this address and make sure you obtain proof of sending.

Secret Label Returns, Unit B3 Phoenix Trading Estate, London Road, Stroud, Glos GL5 2BX

How long will it take for my account to be credited?

Please note that card payments, although processed on the day of return, and are usually immediate, they can take 4-7 working days to reach your account or show up on your statement. Paypal refunds are instantly credited.

My item is faulty, how do I return it?

In the unfortunate event that your item is faulty please contact us on help@secretlabel.co.uk and we will resolve the problem promptly.

Any other questions?

Please contact us team@secretlabel.co.uk