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Orders & Payments

PLACING AN ORDER

Our website allows you to click on any item, amend quantities, add to cart then when ready, review and purchase items in the cart. If you choose to sign up for an account with us, it also allows you to track the status of orders, view your order history, save address information as well as accrue and redeem reward points with our Rewards Program. We ask that you review your order carefully prior to submission, as the order cannot be amended once submitted.

ORDER CONFIRMATION

Once you have finished placing your order, you will be immediately provided with an order number. We will also email you confirmation with this and full details of your order. 

ORDER STATUS

If you placed your order through a password-protected online account, you will be able to check the status of your order at any time by logging in to your account. Alternatively, you can click on the link provided in the confirmation email.

 

 

GIFT CARDS

A Secret Label Gift Card is the perfect something special for someone very special! To purchase, simply select the denomination you would like, £10, £20, £50 or £100, and we’ll send it to you. 

Sending Gift Cards.

Gift Cards will be mailed to the recipient via UK Signed and Tracked service. Please allow 3-5 business days for delivery. You can select Special Delivery for an additional fee. International delivery is also available for physical Gift Cards.

Please contact Customer Services if your physical Gift Card is not delivered within the normal delivery timeframe.

Redeeming Gift Cards

To redeem the monetary value of the gift card you must enter the unique code at checkout then click Apply. The gift card holds a balance which can be spent over multiple transactions.

If the balance available on the gift card is greater than or equal to the order total simply select Place my order.

If the balance available on the gift card is less than the order total, you will be prompted to choose and additional payment method to cover the difference before placing the order.

The balance remaining on the gift card is displayed on the order confirmation page, below the masked gift card code in the Payment Information section.

The gift card cannot be used toward Shipping Costs or towards purchases offered on Sale.

DISCOUNT CODES

Discount and Promotional Codes may be used as part or full payment. These are not permitted to be used against Gift Cards of any value. They cannot be used together, and we would advise selecting the one code that provides the biggest benefit.

METHODS OF PAYMENT

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, Amazon Pay, Shopify Pay, Apple Pay, and Secret Label Gift Cards. Items are charged at point of order.

For verification purposes, every purchase made with a gift card may also require you to enter a debit/credit card number. Your debit/credit card will only be charged if the order total exceeds the amount on your gift card. In this scenario, you will be charged the outstanding order balance. The information on your debit/credit card will not be used for any other purpose.

SALE PERIODS

For sale periods, such as (but not limited to) Black Friday and Cyber Monday where discounting is applied, additional credit notes and/or other discount codes.