RETURNS
*BLACK FRIDAY CYBER MONDAY LIMITED TIME OFFER*
FREE RETURNS ON ALL ORDERS PLACED BETWEEN 20th-27th NOV
*EXTENDED RETURNS UNTIL MID JANUARY*
We know it's difficult to buy online, especially gifts, so we try to make returns as easy as possible. Simply return to us by 7th January 2024 (in the same condition as it arrived).
You can use our royal mail returns service, and we will deduct the cost of postage from your return (£3.99). You can even arrange collection from your home. They can scan the collection barcode so that you don't have to print out a label.
If you would prefer to return using your own service send to:
Secret Label Returns, Unit B3, Phoenix Trading Estate, London Road, Stroud, Glos GL5 2BX
FREE RETURNS FOR EXCHANGES
We offer free returns on exchanges. Please re-order the new item and return the item you wish to send back by clicking the button below.
HOW IT WORKS
1. Go to our royal mail returns link here: https://www.royalmail.com/track-my-return#/details/4074
2. Enter your order number and reason for return
3. The charge to return back to us in the UK is £3.99
4. Follow the steps to get your returns label or arrange collection.
OUR RETURNS POLICY
You can return an item to us for a refund for 30 days after you received it.
Your item must be unused and in the same condition that you received it in the original packaging. Your refund will include your original delivery charge, although you will need to pay the cost or return postage. Your refund will be processed within 2-3 days of receipt back to us.
Items that appear to have been worn, washed, or are not in original condition, will not be refunded. Every aspect of the garment must be free from signs of wear and odour.
For hygiene reasons we cannot accept returns for underwear including socks.
To start a return simply click the button below. You will need to enter your order number and reason for return.