EASY 60 DAY RETURNS
To make returns as easy as possible we offer you a Royal Mail returns service. You can either arrange collection (no printer required) or you can print a label and pop in the post. The cost of this service is £3.99 and will be deducted from your refund.
If you would prefer to return using your own method, our return address is: Secret Label Returns, Unit B3, Phoenix Trading Estate, London Road, Stroud, Glos GL5 2BX. (If doing this, please make sure you put a note inside the package to make us aware that you paid the return post).
RETURNS POLICY
You can return an item to us for a refund for 60 days after you received it.
Your item must be unused and in the same condition that you received it in the original packaging. We refund also the original delivery charge, although you will need to pay the cost or return postage. Your refund will be processed within 2-3 days of receipt back to us.
Items that appear to have been worn, washed, or are not in original condition, will not be refunded. Every aspect of the garment must be free from signs of wear and odour.
For hygiene reasons we cannot accept returns for underwear including socks.
To start a return simply click the button below. You will need to enter your order number and reason for return.
HOW IT WORKS
1. Go to our royal mail returns link here: https://www.royalmail.com/track-my-return#/details/4074
2. Enter your order number and reason for return
3. The charge to return back to us in the UK is £3.99
4. Follow the steps to get your returns label or arrange collection.
FAQs
We hope you are completely happy with your order. However, if you change your mind, you have 60 days from the date of purchase to return any unwanted items.
The charge to return back to us in the UK is £3.99
Because we sell limited quantities, If you need a different size or colour, you should repurchase so you don't miss out and return your original item to us - then a refund will be issued for your return. Follow the return steps above.
We charge £3.99 to cover the cost of return postage, but there is no fee for handling the return. If you have a faulty product, please contact our team at hello@secretlabel.co.uk and we will issue you a free returns label.
Yes, you can follow the above returns process with royal mail to return multiple items all in one parcel, using one label.
Refunds are processed by our team within 24hrs of your return arriving, most refunds are instant but can take up to 3 working days to be processed by your bank.
If you follow the link above "Start a return" you will be guided to royal mail's return portal, where you can arrange a printerless collection.
